FAQ
Frequently Asked Questions (FAQ)
1. What makes The Mango Flamingo different from other skincare brands?
The Mango Flamingo offers high-efficacy skincare with multiple active ingredients in every product, ensuring visible results without the hassle of layering many products. We focus on truth, quality, and affordability while catering to all skin conditions, including sensitive skin.
2. Are your products suitable for sensitive skin?
Yes! Many of our products are formulated with soothing ingredients like Centella Asiatica, Niacinamide, and Beta-Glucan, making them suitable for sensitive and acne-prone skin. Always patch-test before use.
3. Can I use The Mango Flamingo products if I’m pregnant or breastfeeding?
Our Peptides Bakuchiol Revival Serum is a perfect retinol alternative for pregnant and breastfeeding moms. However, we recommend consulting your doctor before starting any new skincare during pregnancy.
4. Do your products contain harsh chemicals?
No. We prioritize skin-safe, scientifically backed ingredients and avoid harmful chemicals. Each product is formulated to deliver maximum benefits with minimal irritation.
5. How do I know which products are right for me?
We provide personalized customer service to help you choose the best products for your skin type and concerns. Feel free to DM us on Instagram, WhatsApp, or email for assistance!
6. Where can I buy The Mango Flamingo products?
You can shop directly from our website, Shopee, Lazada, TikTok Shop, and in Guardian stores across Malaysia.
7. What’s your best product for acne?
Our Rapid Relief Acne Gel is designed to reduce acne inflammation, kill bacteria, and flatten breakouts within 24 hours.
8. How soon can I expect to see results?
Results vary by product and individual skin type, but many users see improvements within 7-14 days with consistent use.
9. Are your products cruelty-free?
Yes! The Mango Flamingo is proudly cruelty-free and never tests on animals.
10. Do you offer samples?
Yes, we occasionally offer sample sizes during campaigns. Follow us on Instagram and TikTok for updates on sample giveaways and promotions!
11. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can track it directly through the courier’s website.
12. What is your return/refund policy?
We accept returns for unused and unopened products within 7 days of delivery. Please contact our customer service for assistance with returns or refunds.
13. Can I use your retinol products if I’m new to retinol?
Absolutely! Our Renewal Gentle Retinol is perfect for beginners, offering 0.1% retinol with soothing ingredients to minimize irritation while delivering results.
14. Do you have a product for melasma and hyperpigmentation?
Yes! Our Intense Radiance Crème and Cocktail Brightening Essence is formulated to target melasma, dark spots, and hyperpigmentation from multiple angles for brighter, even-toned skin.
15. What is the best sunscreen from The Mango Flamingo for daily use?
Our Everyday Sunscreen – Lite Sheer UV Shield SPF 30 is lightweight, non-greasy, and perfect for daily wear under makeup or on its own.
16. Is The Mango Flamingo suitable for men?
Yes! Our products are designed for all genders and skin types. Skincare is for everyone, and our formulations address universal skin concerns.
17. Do you offer discounts or promotions?
Yes, we frequently run promotions, especially during major sales like 11.11 and 12.12. Follow us on Instagram, TikTok, and Shopee for the latest deals!
18. How should I layer The Mango Flamingo products?
We recommend this general order: cleanser → toner → serum → moisturizer → sunscreen (daytime). Each product comes with usage instructions for the best results.
19. How do I store The Mango Flamingo products?
Store products in a cool, dry place away from direct sunlight. Some products, like our vitamin C, are best kept in the fridge to maintain potency.
20. Do you offer bulk orders or wholesale?
Yes, we do! Contact our sales team via email or WhatsApp for wholesale inquiries.
21. What payment methods do you accept?
We accept various payment methods including credit/debit cards, online banking, e-wallets (GrabPay, Touch ‘n Go), and COD via Shopee/Lazada.
22. What is the shelf life of The Mango Flamingo products?
Most products have a shelf life of 12-24 months. Check the packaging for the PAO (Period After Opening) symbol to know how long it’s safe after opening.
23. What do I do if I have a bad reaction to a product?
Discontinue use immediately and consult a dermatologist if needed. Contact our customer service team for assistance with returns or alternative product recommendations.
24. Are your products vegan?
Most of our products are vegan, but some may contain ingredients like honey or marine extracts. Check the ingredient list for details or ask our team.
25. Can I use multiple active ingredients together?
Yes, our products are formulated to work synergistically. But if you’re unsure, reach out to us for personalized guidance to avoid over-exfoliation or irritation.